Best wishes for the year of the snake!
Our Customer Success teams in Singapore and Kuala Lumpur will be closed from 12 pm on Tuesday, 28th January 2025, and will re-open at 9 am on Friday, 31st January 2025.
Physical orders placed during this time will be processed on Friday, 31st January 2025. For urgent orders during this time, please follow our out-of-hours process found below.
Out-of-hours digital order support
For emergency support outside of regular hours related to digital permits or scanned charts, contact the Order Management Team by telephone and send an email regarding requirements:
1. Telephone: +65 6545 9880
- Press '2' for Support for products
- Press '2' for Help in placing an order
- Press '2' for the APAC Team
- Press '2' for emergency Digital Products permit requests
2. Email: [email protected]
- Subject: include "Urgent: [Vessel Name], [IMO Number]"
- Attach the basket file or product listing to your email.
24/7 technical support
You can contact our 24/7 Technical Support team for assistance at any time via our hotline at +44 (0)199 280 5501.
Alternatively, please send an email to [email protected].
Please include the vessel name and IMO number in the subject line and provide the below information for your enquiry:
1. Details of the issue and time of occurrence
2. The version of OneOcean software installed onboard, and the week number of DVD media
3. A screenshot of the error message
