Best wishes for the Easter season
Our Customer Success teams will observe special holiday hours over the Easter long weekend. Please refer to below for support hours within your region.
Service/Order Support
Our Service/Order Support team will remain available 24/7 for day-to-day enquiries and order processing. For assistance, you can reach us at [email protected].
Warehouse closure and order deadlines
Our warehouse will be closed on Friday, 18 April 2025 and Monday, 21 April 2025, and will reopen on Tuesday, 22 April 2025. To ensure timely delivery, please place orders for physical products by 2pm GMT on Thursday, 17 April 2025.
Holiday schedule
See the schedule below and download a copy from the link above.
24/7 Technical Support
You can contact our 24/7 Technical Support team for assistance at any time through the following options:
Email: [email protected]
Telephone: +44 (0)199 280 5501
Out-of-hours digital order support
For Emergency out of hours support related to digital permits or scanned charts, contact the Order Management Team by telephone and send an email regarding requirements.
Email: [email protected]
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
Telephone your local office:
• UK: +44 199 280 5400
• Netherlands: +31 (0)10 416 7622
• Norway: +47 4000 3420
• Canada: +1 514 866 8342
• Singapore: +656 545 9880
Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.
