Service Support
Our Service Support team will remain available 24/7 for day-to-day enquiries. For assistance, you can reach us at [email protected].
Holiday warehouse closure and order deadlines
Our warehouse will be closed from Monday, 23 December 2024, until Friday, 27 December, 2024, and will reopen on Monday, 30 December 2024. It will also be closed on Wednesday, 1 January 2025. To ensure timely delivery, please place orders for physical products by the following deadlines. These deadlines apply to orders dispatching to the following regions:
- APAC: 2 pm GMT on Thursday, 19 December 2024
- EMEA and Americas: 11 am GMT on Friday, 20 December 2024
Customer Success holiday schedule
Our Customer Success teams worldwide will observe adjusted hours during the holiday season. Please refer to the table below for detailed holiday hours for our global teams, noting that all times listed are in local time for each corresponding location. A downloadable copy of our schedule is also available at the link above.
Out-of-hours digital order support
For emergency out of hours support related to digital permits or scanned charts, contact the Order Management team by telephone and send an email regarding requirements.
Email: [email protected]
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
Telephone your local office:
• UK: +44 199 280 5400
• Netherlands: +31 (0)10 416 7622
• Norway: +47 4000 3420
• Canada: +1 514 866 8342
• Singapore: +656 545 9880
Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.
24/7 Technical Support
You can contact our 24/7 Technical Support team for assistance at any time through the following options:
Email: [email protected]
Telephone: +44 (0)199 280 5501
